1 AGREEMENT TO TERMS
1.1 These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (you), and The Marketing Traineeship Ltd, concerning your access to and use if the Marketing Traineeship (www.marketingtraineeship.com) website as well as any related applications (the Site). The Site provides the following services: Tailored CVs, Cover Letters, Letters of Resignation, Interview Advice, Email/Phone/Personal Consultations, New Job Starter Packs, UK rights to work advice and LinkedIn Kick-off pack (Services). You agree that by accessing the Site and/or Services, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are prohibited from using the Site and Services and you must discontinue use immediately. We recommend that you print a copy of these Terms and Conditions for future reference.
1.2 The supplemental policies set out in Section 1.7 below, as well as any supplemental terms and condition or documents that may be posted on the Site from time to time, are expressly incorporated by reference.
1.3 We may make changes to these Terms and Conditions at any time. The Updated version of these Terms and Conditions will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. You are responsible for reviewing these Terms and Conditions to stay informed of updated. Your continued use of the Site represents that you have accepted such changes.
1.4 We may update or change the Site from time to time to reflect changes to our products, our users’ need and/or our business priorities.
1.5 Our site is directed to people residing in United Kingdom. The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.
1.6 The Site is intended for users who are at least 18 years old. If you are under the age of 18, you are not permitted to register for the Site or use the Services without parental permission.
1.7 Additional policies which also apply to your use of the Site include: - Our Privacy Notice, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.
2 ACCEPTABLE USE
2.1 You may not access or use the Site for any purpose other than that for which we make the site and our services available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
2.2 As a user of this Site, you agree not to: - Use the Site to advertise or sell goods and services - Make any unauthorised use of the Site, including collecting usernames and/or email addresses of users to send unsolicited email - Systematically retrieve data or other content from the Site to compile database or directory without written permission from us - Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any content or enforce limitations on the use - Engage in unauthorised framing of or linking to the Site - Trick, defraud or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords - Make improper use of our support services, or submit false report of abuse or misconduct - Engage in any automated use if the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools - Interfere with, disrupt, or create an undue burden on the Site or the networks and services connected to the Site - Attempt to impersonate another user or person - Use any information obtained from the Site in order to harass, abuse or harm another person - Use the Site or our content as part of any effort to compete with us or to create a revenuegenerating endeavour or commercial enterprise - Harass, annoy, intimidate, or threaten any of our employees, agents or other users - Upload or transmit (or attempt to upload or to transmit) viruses, Trojan Horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Site, or any material that acts as a passive or active information collection or transmission mechanism - Use, launch, or engage in any automated use of the system, such as using scripts to send comments or messages, robots, scrapers, offline readers, or similar data gathering and extraction tools - Disparage, tarnish, or otherwise harm, in our opinion us and/or the Site - Use the Site in a manner inconsistent with any applicable laws or regulations - Misrepresent experience, skills, or information about a User - Advertise products or services not intended by us - Falsely implying a relationship with us or another company with whom you do not have a relationship.
3 CONTENT YOU PROVIDE US
3.1 There may be opportunities for you to post content to the Site or send feedback to us (User Content). You understand and agree that your User content may be viewed by other users on the Site, and that they may be able to see who has posted that User Content.
3.2 Your further agree that we can use you User Content for any other purposes whatsoever in perpetuity without payment to you, and combine you User Content with other content for use within the Site and otherwise. We do not have to attribute your User Content to you.
3.3 You warrant that any User content does comply with out Acceptable Use Policy, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of this warranty. TERMS & CONDITIONS
3.4 We are not responsible and accept no liability for any User Content including and such content that contains incorrect information or is defamatory or loss of User Content. We accept no obligation to screen, edit of monitor any User Content but we reserve the right to remove, screen and/or edit any User Content without notice and at any time. User Content without notice and at any time. User Content has not been verified or approved by us and the views expressed by other users on the Site do not represent our views or values.
3.5 If you wish to complain about User Content uploaded by other users please contact us at firstname.lastname@example.org
4 OUR CONTENT
4.1 Unless otherwise indicated, the Site and Services including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (Our Content) are owned or licences to us, and are protected by copyright and trade mark laws.
4.2 Except as expressly provided in these Terms and Conditions, no part of the Site, Services or Our Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
4.3 Provided that you are eligible to use the Site, you are granted a limited licence to access and use the Site and Our Content and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.
4.4 You shall not (a) try to gain unauthorised access to the Site or any networks, servers or computer systems connected to the Site; and/or (b) make for any purpose including error correction, any modifications, adaptations, additions or enhancements to the Site or Our Content, including the modification of the paper or digital copies you may have downloaded.
4.5 We shall (a) prepare the Site and Our Content with reasonable skill and care; and (b) use industry standard virus detection software to try to block the uploading of content to the Site that contains viruses.
4.6 The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site.
4.7 Although we make reasonable effort to update the information on our site, we make no representations, warranties or guarantees, whether express of implied, that Our Content on is accurate, complete or up to date.
5 SITE MANAGEMENT
5.1 We reserve the right at our sole discretion, to (1) monitor the Site for breaches of these Terms and Conditions; (2) take appropriate legal action against anyone in breach of applicable laws of these Terms and Conditions; (3) refuse, restrict access to or availability of, or disable (to the extent technologically feasible) any of your Contributions; (4) remove from the Site of otherwise disable all files and content that are excessive in size or are in any way a burden to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and Services.
5.2 We do not guarantee that the Site will be secure or free from bugs or viruses.
5.3 You are responsible for configuring your information technology, computer programs and platform to access the Site and you should use your own virus protection software.
6 MODIFICATIONS TO AND AVAILABILITY OF THE SITE
6.1 We reserve the right to change, modify, or remove the contents of the Site at any time for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time.
6.2 We cannot guarantee the Site and Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss, damage or inconvenience caused by your inability to access or use the Site or Services during any downtime or discontinuance of the Site or Services. We are not obliged to maintain and support the Site or Services or to supply any corrections, updates, or releases.
6.3 There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Services, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time without prior notice.
7 DISCLAIMER/LIMITATION OF LIABILITY
7.1 The Site and Services are provided on an as-is and as-available basis. You agree that your use of the Site and/or services will be at your sole risk except as expressly set out in these Terms and Conditions, all warranties, terms, conditions and undertakings, express or implied (including by statute, custom or usage, a course of dealing, or common law) in connection with the Site and Services and your use thereof including, without limitation, the implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement are excluded to the fullest extent permitted by applicable law. We make no warranties or representations about the accuracy or completeness of the Site’s content are not liable for any (1) errors or omissions in content: (2) any unauthorised access to or use of our servers and/or any and all personal information and/or financial information stored on our server; (3) any interruption or cessation of transmission to or from the site or services; and/or (4) and bugs, viruses, trojan horses, or the like which may be transmitted to or through the site by any third party. We will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if such delay or failure is caused by an event beyond our reasonable control.
8 TERM AND TERMINATION
8.1 These Terms and Conditions shall remain in full force and effect while you use the Site and Services or otherwise a user of the Site as applicable. You may terminate your use or participation at any time, for any reason, by contacting us at email@example.com
8.2 If we terminate your right to continue use of our services, you are prohibited from using an alternative user under a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.
9 TRAINEE PACKAGE DETAILS
9.1 ACCEPTANCE OF ORDER
9.1.1 No contract subsists until we accept your order. We may choose not to accept your order for any reason. We reserve the right to withdraw any goods/services at any time.
9.1.2 Your Order is an offer to buy from us. Nothing said or done by us is an acceptance of an Order until we confirm acceptance in writing, referring to the order. Your Order is a request to Us that if accepted digital content will be supplied to you within four working hours.
9.1.3 We shall accept your Order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase and the related information for delivery of the Products or Services.
9.1.4 Your Enrolment will be limited to the period specified for your Course or training package; commencing on the Enrolment Date.
9.1.5 You confirm that you understand any and all pre-requisite skills or experience applicable to your proposed Course and exam. You acknowledge and agree that your Enrolment and continue participation in a Course is subject to you complying and continuing to comply with the Traineeship Rules.
9.2.1 All prices are subject to change at any time prior to a contract being entered into and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any goods/services or changing any prices.
9.3 CONTRACT TERMS
9.3.1 Upon purchasing a Marketing Trainee package, you are enrolled into a 6-month contract period.
9.3.2 If you have purchased a Marketing Traineeship package, you must have successfully completed all courses and exams within the 3 exam attempts given for the courses and the original agreed contract period of 6 months from the initial Enrolment Date; unless otherwise agreed at the time of Enrolment. The courses, exams and placements are as follows: - Digital Marketing Diploma (10 module certificates required as proof of completion) - Google Analytics IQ Certificate – Course & Exam (Certificate required as proof of completion) - Social Media Marketing Certificate (Certificate required as proof of completion) - SEO for Business Course (Certificate required as proof of completion) - 2-week placement – (Signed off by mentor as proof of completion)
9.3.3 Any terms and/or conditions set by Google, in respect of their exam guidelines, are also applicable. It is your responsibility to understand and adhere to those terms and/or conditions.
9.3.4 We retain the right to revoke your right to continued use of our services at our discretion. Your statutory rights are not affected by any of our terms, conditions or policies
10 TURNAROUND TIMES AND PRODUCTS AND SERVICES
10.1 Products or Services are delivered within a maximum of 5 working days from the day you place an Order to purchase the Products or Services.
10.2 Delivery of login details will be made to the email address stipulated in your order. You must ensure that the email address provided is correct. If we are not able to deliver your Products or Services within 3-5 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
10.3 Products or Services are sent at your own risk and we will not be held liable should incorrect delivery details be provided to us.
10.4 Some Products or Services are hosted on external sites and we cannot be held liable for any delays or issues caused by circumstances out of our direct control.
10.5 We have the right to make any change to a Product or Service which is necessary to comply with any applicable law or which does not materially affect the nature or quality of the Product or Service.
10.6 Unless expressly stated, Course Materials and Course Fees do not include certification fees, exam fees, personal stationery, special materials, texts or any other study related material that you may elect to purchase. 10.7 You are entirely responsible for any costs and expenses related to accessing and/or running the Course Material on any computer system. We strongly recommend that before enrolling on any Course, you confirm the compatibility of your computer system with the published specifications for Course Materials for that Course.
11 CANCELLATION, RETURNS & MONEY BACK POLICY
11.1 This clause applies if you purchase Products or Services as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”).
11.2 CANCELLATIONS & RETURNS
11.2.1 The following rules apply where you have a right to cancel your Order: - Firstly, any cancellation request must be made to us via email to (firstname.lastname@example.org) Cancellation via any other medium will not be accepted - If you have ordered Products or Services, but not received them, you may cancel your order without giving a reason, at any time within fourteen (14) days of your order. You will have no obligation and we will return all of your money. - If you have ordered Products or Services, have received them and have accessed the account ie logged in, you void your right to cancel within fourteen (14) days of your order. You will be legally liable for the full amount of the training whether having paid in one lump sum or via instalments. - We cannot process any cancellations once the fourteen (14) day cancellation period has expired.
11.2.2 Those who have failed the Traineeship at any point throughout the process will be liable for paying all outstanding amounts relating to the selected payment plan chosen and will not be eligible for cancellation of the Traineeship.
11.2.3 In the event you decide to remove yourself having not yet failed any area of the Traineeship and before completion, a minimum amount of £299 must have been paid before any cancellations can be processed. If you have taken out a 6 month or 12 month payment plan, once any outstanding monies have been received, all direct debit functions will be cancelled so no further payments are taken. Only the courses that have been completed will be available to be accessed, with all partially completed courses removed at the request of cancellation.
11.2.4 Those who have made an upfront payment will be entitled to a refund of £100 after a minimum of one calendar month has passed.
11.3 JOB GUARANTEE AND MONEY BACK POLICY
11.3.1 We will endeavour for a period of 12 weeks from successful completion of your training package to obtain for you a Job opportunity within the realm of Digital Marketing, including but not limited to SEO/PPC/PR
11.3.2 If no job opportunity has been offered upon completion of the mandatory training/ assessments and 12 weeks has passed then we will refund all monies on course costs payable to all 3rd party providers totalling £249 within 10 working days, provided that all the following conditions have been fulfilled:
- All training exams and assessments deemed necessary by us or the Course Providers must have been passed within 6 months of your Order.
- You have successfully passed the 2 week remote work placement by way of feedback from the Agency Director
- All monies owed by you must be paid in full
- No offer of a job with a starting salary of £18,000 or more per year has been made to you.
- Have not failed to attend a job interview without a valid reason.
- Have not failed to attend an interview within a 40 mile radius of your home location.
- Have shown willing in acquiring a job within the same industry as well as The Marketing Traineeship Ltd looking.
- No other job has been obtained through alternative methods by you the customer.
11.3.3 If you have been unsuccessful in acquiring a role after 3 interviews that have been arranged and attended in accordance within clause 11.3.2, you will no longer be entitled to a refund, and the agreement between you (the client) and The Marketing Traineeship will be deemed as complete.
12 PRICES, PAYMENTS AND TAXES
12.1 PRICES & PAYMENTS
12.1.1 The price payable for the Products or Services that you order is clearly set out on Our Website.
12.1.2 Payment is required in one of the optional payment orders with all orders. Your credit/debit card will be debited on acceptance of your order through our online merchant service GoCardless so as to ensure that sufficient funds/credit are/is available in the account.
12.1.3 All credit/debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or nondelivery and we are not obliged to inform you of the refusal.
12.1.4 Should a suspected error be made in billing your credit/debit card, our policy is to provide a full and immediate refund, pending further investigation by the management.
12.1.5 It is possible that the price may have increased from that posted on Our Website. If that happens, we will not despatch the Products or Services until you have confirmed that you wish to buy at the new price.
12.1.6 Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling (£) will be borne by you.
12.1.7 If, by mistake, we have under-priced Products or Services, we will not be liable to supply those Products or Services to you at the stated price, provided that we notify you before we dispatch it.
12.1.8 If we owe you money (for any reason), we will credit you/provide a refund as soon as reasonably practicable but in any event no later than fourteen (14) days from the date when we accept that repayment is due.
12.1.9 When Products or Services are purchased in packages and there is any form of financing agreement in place with us, one instalment must have been received before the course will be provided.
12.1.10 Without limiting any other remedies or rights that we may have, if you do not pay us on time: - We will charge an unpaid instalment fee of £30 for each missed instalment; - We may cancel the Continuous Payment Authority and require you to pay any outstanding balance in full; or - terminate this agreement by giving you written notice and requiring you to pay all outstanding amounts owing to us within fourteen (14) days of being notified of such in writing. - We reserve the right to continue attempts to collect any failed payment for a period of four months from the due date of such payment.
12.1.11 Should you have a payment dispute, please contact (email@example.com) promptly and provide all relevant details relating to your dispute.
12.1.12 Clause12.1.10 (including all sub-points) of this paragraph shall not apply for the period of the dispute if you dispute the payment owing in good faith and let us know promptly that you dispute it.
12.1.13 Subject to any exception stated or outlined in these Terms and Conditions or in any Product or Service listing, Course Fees cover all Course Materials.
12.1.14 Upon termination of this agreement for any reason: - You shall immediately pay us all outstanding monies and interest. In respect of a Product or Service supplied but for which no invoice has been submitted, we shall submit an invoice which shall be payable by you immediately on receipt; and - The accrued rights, remedies, obligations and liabilities of the parties as at the expiry or termination shall be unaffected, including the right to claim damages which existed at or before the date of termination or expiry; and - Clauses which expressly or by implication survive termination shall continue in full force and effect.
12.1.15 We take care to make Our Website safe for you to use.
12.1.16 Card payments are not processed through pages controlled by us. We use one or more online payment Service providers who will encrypt your card or bank account details in a secure environment.
12.1.17 Online payments for purchases made directly through Our Website are handled via PayPal and GoCardless.
12.1.18 On successful job placement, if at any point any outstanding monies due aren't paid, all courses will be revoked and your new employer will be notified and as part of our partnership agreement they will be entitled to cease employment until full payment has been received.
12.2 TAXES & DUTIES
12.2.1 If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country.
12.2.2 You are responsible for purchasing Products or Services which you are lawfully able to and for the payment of import duties and taxes of any kind that may, or may not, be levied in your country.
13.1 In the unlikely event you have a complaint or grievance in relation to your order with The Marketing Traineeship please email us at firstname.lastname@example.org – once received your complaint will be investigated and we will reply to you within 3 working days.
14 LIABILITY FOR DEFECTS
14.1 Please examine the Products or Services received from us immediately upon receiving them.
14.2 Should you discover a defect, fault or technical issue relating to our Products or Services or the Online Learning System/Learning Portal, please report this to email@example.com and include all relevant details. We will attempt to resolve such problems without undue delay. You agree to provide us with such diagnostic information as we may reasonably require in order to resolve the issue.
14.3 Before reporting a defect, fault or technical issue relating to our Products or Services, please carefully re-read the provided instructions to ensure that you have followed the correct procedure.
14.4 Please carefully check the stated technical requirements on Our Website for our Products and Services before placing an Order.
14.5 When a reported defect, fault or technical issue is confirmed, we will provide this information to the relevant party for rectification without undue delay.
14.6 If any defect, fault or technical issue is found, we shall: - ensure rectification, where applicable; - provide the information to the relevant party for rectification, where applicable.
14.7 We will only provide a defect related refund should the following conditions apply: - the Products or Services are defective to the point of being unfit for purpose. - the Products or Services are proven to be of unsatisfactory quality.
14.8 Whilst we make reasonable efforts to ensure the accuracy of Course Materials, we do not represent, warrant or guarantee that the Course Materials will be error free.
14.9 You expressly acknowledge and agree that due to the rapidly evolving nature of information technology, Course Materials may become outdated and/or incorrect at any time.
14.10 For the avoidance of doubt, we will not refund Course Fees solely on the basis that Course Materials are not error free, accurate and/or up to date.
14.11 We shall have no responsibility or liability to you for your inability to access the Online Learning System/Learning Portal due to issues beyond our control, such as the speed of your modem (or other connection devices used), your use of third-party security software or firewall/proxy servers, or the performance levels of your internet Service provider.
14.12 We will reasonably endeavour to ensure that whilst you are enrolled on a Course, the Course Materials will be available to you via the Online Learning System/Learning Portal on an uninterrupted basis save for: TERMS & CONDITIONS - unavailability due to Our or a Code Institutes scheduled maintenance of the Online Learning System/Learning Portal; or - additional downtime measured on a monthly basis not exceeding 3% of all other time during that month; or an event outside of Our control.
14.13 When working on your draft we will provide files in a PDF format. Once you are pleased with a final version we will provide editable Microsoft Word documents for Windows and Mac format.
14.14 We cannot be held liable for incompatibility issues with a user's individual computer setup although we do undertake to assist as best we are able in resolving any such issues and will provide alternative, more suitable formats if we are able to do so.
14.15 IT support is out of our field of expertise and if we are unable to agree upon a resolution then the user will need to seek appropriate professional IT support at their expense.
15 EMAIL DISPATCH
15.1 We cannot accept any liability for late delivery of emails or for the failure of emails to arrive since the delivery of emails depends on too many external factors beyond our control.
16 LINKEDIN PROFILE WRITING / CV REVIEW
16.1 LINKEDIN PROFILE
16.1.1 Our LinkedIn Profile Writing service involves a 3rd party company provisioning a document file containing a full write-up of the various sections of a LinkedIn Profile that may be easily copied and pasted into a live profile.
16.1.2 We do not undertake to directly log in to or create profiles on behalf of our clients - this is a security measure to ensure the safety of your personal information and confidentiality of your login credentials.
16.2 CV UPDATE/REVIEW
16.2.1 Our CV review is only available to Students who have completed all of the relevant steps on their course package before unlocking this feature.
16.2.2 Students who are on monthly instalment plans must have completed at least 50% of their instalments before access to the CV review Service is granted. Students have the option to pay their balance off earlier in order to unlock this feature.
16.2.3 Our CV review Service is a review only. We do not re-write the CV on your behalf. This Service provides advice and amendment recommendations only.
16.2.4 Once your CV has been reviewed and updated and all stages of the Traineeship have been successfully completed, we have the right to send your CV over to any agencies and/or companies on your behalf without prior consent as part of the process to try and attain you a role.
17.1 Visiting the Site, sending us email, and completing online forms constitute electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. You hereby agree to the use of electronic signatures, contracts, orders and other records and to electronic delivery of notices, policies and records of transactions initiated or completed by us or via the Site. You hereby waive any rights or requirements under any statuses, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention on non-electronic records, or to payments or the granting of credits by other than electronic means.
17.2 These Terms and Conditions and any policies or operating rules posted by us on the Site or in respect to the Services constitute the entire agreement and understanding between you and us.
17.3 Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.
17.4 We may assign any or all of our rights and obligations to others at any time.
17.5 We shall not be responsible or liable for any loss, damage, delay or failure to act caused by and cause beyond our reasonable control.
17.6 If any provision or part of a provision of these Terms and Conditions is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions.
17.7 There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the Site or Services.
17.8 For consumers only - Please note that these Terms and Conditions, their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland, you may also bring proceedings in Scotland. If you have any complaint or wish to raise a dispute under these Terms and Conditions or otherwise in relation to the Site please follow this link http://ec.europa.eu/odr.
17.9 A person who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.
17.10 In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us by email